Fenceline privacy policy

Last updated: 9 November 2026

Fenceline (“the App”) is provided by Trivane Labs (“we”). This policy explains what the App collects when a merchant installs it on a Shopify store.

Information we collect

• Store information: your shop domain and the access token Shopify issues at install, used to call the Shopify Admin API on your behalf.
• Your configuration: the rules you create (names, limits, messages, and the product, variant, collection IDs or tags you choose).
• Operational data: your plan and subscription status, and health-check results (timestamps and pass/fail of our self-tests).

We do not collect, store or process your customers’ personal information (names, emails, addresses, phone numbers, or order history). Cart contents are evaluated by a Shopify Function that runs inside Shopify’s infrastructure; cart and customer data is not sent to our servers.

How we use it

Only to provide the App: saving and applying your rules, billing through Shopify, and monitoring that your rules are working. We do not sell or share data, and we do not use it for advertising.

Sharing

Data is stored with our hosting and database providers, who process it on our behalf under their security terms. We disclose data only if required by law.

Retention and deletion

When you uninstall, we revoke the access token immediately. Shopify then sends a shop-data deletion request, after which we permanently delete all data for your store. Customer data requests are acknowledged; the App holds no customer data.

Security

All traffic is encrypted with HTTPS. Access tokens are short-lived and refreshed automatically.

Your rights

You can request access to, or deletion of, your store’s data at any time by emailing support@trivanelabs.com.

Changes

We will update this page and its date when this policy changes.