Fenceline support

Email support@trivanelabs.com with your store’s .myshopify.com address. We reply within one business day (Mon–Fri, IST).

Quick answers

My rule isn’t blocking checkout. Open Fenceline in your Shopify admin. The banner at the top must say the rules are live; if it shows an error, click Retry. Check the rule is Active, that the product is in the rule’s scope, and use the tester to simulate the cart.

Does it work with Shop Pay, Apple Pay and Google Pay? Yes — Shopify runs Fenceline’s checks in every checkout, including express checkouts and draft orders.

Does it work in POS? Not yet. Rules are skipped on point-of-sale carts.

What happens if Fenceline has a problem? Checkout continues normally (fail-open). Our health monitor detects and repairs configuration drift automatically.

How do I cancel? Switch to Free in the Plans section, or uninstall the app. Billing stops immediately; Shopify handles all charges.

Will uninstalling leave anything behind? No. Fenceline adds no theme code. Rules stop applying as soon as the app is uninstalled.